Terms of Service
Effective October 19, 2026
These terms are an agreement between you and Kokua Corporation ("Kokua", "we") about using the Kokua app and website. By creating an account you agree to them.
1. What Kokua is
Kokua is a marketplace that connects people who want help with AI ("clients") and independent experts who provide that help ("experts"). Experts are independent contractors, not Kokua employees. Kokua is not a party to the advice an expert gives, and experts are responsible for their own work.
2. Accounts
You must be 18 or older and give accurate information. Keep your sign-in secure. You're responsible for activity on your account.
3. Zero tolerance for objectionable content and abusive users
Kokua has no tolerance for objectionable content or abusive behavior. You may not post or send content that is harassing, hateful, threatening, sexually explicit, violent, illegal, fraudulent, or that infringes someone else's rights. You can report any person or message from inside a session, a profile, or your session history, and you can block anyone at any time. We review reports within 24 hours and will remove offending content and suspend or ban accounts that break these rules.
4. Pricing and payment
- Rates: HaumÄna $50/hr, Akamai $125/hr, Kahuna $250/hr, billed per minute with a 15-minute minimum. Fixed-price tasks are charged the listed price.
- Card hold: when a session starts we place a temporary hold on your card (one hour at the session's rate, or the fixed price). When the session ends we charge only the actual amount and release the rest. If a session runs over an hour, the extra time is charged to your saved card.
- Tips are optional and go 100% to your expert.
- Experts receive 80% of each session's price. Kokua keeps 20% as a service fee. Payouts are made through Stripe Connect and are subject to Stripe's terms.
- Payments are processed by Stripe. Prices are in US dollars.
5. Keep payments and contact on Kokua
To protect both sides, don't share personal contact details or arrange payment outside Kokua for work you found through Kokua. Our chat hides phone numbers, email addresses, and payment-app names automatically. Taking a Kokua client or expert off-platform can lead to account suspension.
6. Cancellations and refunds
You can cancel a request before a session starts at no charge. If a session didn't deliver what was promised, report it within 7 days from your session history and we'll review it. We may refund all or part of a session at our discretion. Refunds are returned to your original payment method.
7. Expert obligations
Experts must be approved by Kokua, keep their profile accurate, work within their approved tier, keep client information confidential, and only use client information to provide the requested help.
8. AI features
Kokua uses AI to write request briefs, suggest tiers, and summarize sessions. AI output can be wrong. Review it before relying on it.
9. Ending your account
You can delete your account at any time in the app. We may suspend or close accounts that break these terms.
10. Disclaimers and limits
Kokua is provided "as is." To the extent the law allows, Kokua isn't liable for indirect or consequential damages, and our total liability for any claim is limited to the amount you paid through Kokua in the 3 months before the claim.
11. Governing law
These terms are governed by the laws of the State of Hawaii, USA.
12. Apple
If you downloaded Kokua from Apple's App Store, these terms are between you and Kokua, not Apple. Apple has no obligation to provide maintenance or support for the app, and Apple's standard Licensed Application End User License Agreement applies where these terms don't address something.