Help and support

Email support@usekokua.com. We reply within one business day.

How am I charged?

Per minute at your expert's tier rate, with a 15-minute minimum, or one fixed price for packaged tasks. We place a temporary hold when the session starts and charge the real amount when it ends.

Something went wrong in my session

Open the Sessions tab, tap the session, and choose Report a problem. We review every report within 24 hours and can refund sessions that didn't deliver.

How do I block someone?

During a session, tap ⋯ then Block. You can also block from an expert's profile. Blocked people can't message you or see your requests. Manage blocks in Account.

How do I delete my account?

In the app: Account › Delete account. This removes your profile, messages, and saved card right away.

How do I become an expert?

Switch to Expert in the app and submit an application. We review applications within 3 business days. Approved experts set up payouts with Stripe.