Privacy Policy

Effective October 19, 2026

This policy explains what information Kokua ("we") collects when you use the Kokua app and website, how we use it, and the choices you have. Kokua is operated by Kokua Corporation, Hawaii, USA.

Information we collect

You give us

• Account details: your email address, name, and, if you turn on a business account, your company name.
• Requests and chats: what you ask for help with, messages and screenshots you send during sessions, ratings, tips, and reviews.
• Expert applications: if you apply as an expert, your skills, bio, links, and answers to our skills questions.
• Reports: details you include when you report a person or a problem.

Collected automatically

• Device push token, if you allow notifications, so we can alert you about requests and sessions.
• Basic technical logs (such as error logs and timestamps) needed to run and secure the service.

Payment information

Card payments and expert payouts are handled by Stripe. We never see or store your full card number. We store only the card brand and last four digits, and Stripe's identifiers for your customer or payout account. Experts provide identity and bank details directly to Stripe.

We do not use your information for advertising, we do not sell it, and we do not track you across other companies' apps or websites.

How we use information

• To match you with an expert, run sessions, process payments, and pay experts.
• To write your request brief and session recap using AI. We send the text of your request, or the session chat, to Anthropic's Claude for this purpose. Anthropic processes it to provide the service and does not use it to train its models under our commercial terms.
• To keep Kokua safe: automatically hiding contact details and payment-app names in chat, filtering abusive language, reviewing reports, and preventing fraud.
• To send notifications you've allowed, receipts, and important service messages.

Who we share information with

• The other person in your session. Experts see your name (or company name), your request, and your brief. Clients see an expert's public profile.
• Service providers who run Kokua for us: Supabase (database and sign-in), Stripe (payments), Anthropic (AI briefs and recaps), and Apple (push notifications).
• Legal reasons, when required by law or to protect people's safety.

How long we keep it

We keep your account information while your account is open. When you delete your account, we delete your profile, sign-in, saved card reference, favorites, blocks, the messages you sent, and the text of your requests. We keep anonymized payment records (amounts, dates, and payment identifiers, without your name) as required for tax, accounting, refund, and fraud purposes.

Your choices

• Delete your account at any time in the app: Account › Delete account.
• Edit your name, business details, and expert profile in the app.
• Turn off notifications in your iPhone's Settings.
• Ask us for a copy of your data or to correct it by emailing support@usekokua.com.

Children

Kokua is for people 18 and older. We don't knowingly collect information from children.

Security

Data is encrypted in transit. Access to your data in our database is limited by row-level security rules, so people can only see what they're meant to see.

Changes and contact

If we make material changes, we'll update this page and tell you in the app. Questions: support@usekokua.com.